Field Seller Assistant

Your field seller assistant in WhatsApp, on the road, between one visit and the next

Field Seller Assistant briefs the rep before the visit, takes a voice-note debrief after, and nudges the deals going quiet. Nothing recorded, nothing typed into a CRM.

Man in a white shirt gesturing while talking at a restaurant dinner table

Rory

Rory

Field Seller Assistant

Field Seller Assistant

Ready

Ready

Briefing

Briefing

Next stop: Harbourside Parks, 10:30. Two open commitments from last visit and an unanswered price question. Lead with the reference site you promised her.

Next stop: Harbourside Parks, 10:30. Two open commitments from last visit and an unanswered price question. Lead with the reference site you promised her.

What to expect today

What to expect today

Contract length pushback, tenant complaints, 20% discount

Contract length pushback, tenant complaints, 20% discount

Site survey still unbooked, week 3

Site survey still unbooked, week 3

Last visit debrief

Last visit debrief

ME

ME

Margaret E.

Margaret E.

Asked for a reference site

Asked for a reference site

Suggested rehearsal

Suggested rehearsal

Holding the Price

Holding the Price

Quiet Buyer Drill

Quiet Buyer Drill

415

contracts Parkingeye's team closed in 2025, against a 380 target

4 in 5

Allwyn reps now at silver or gold coaching standard, up from 1 in 5 in a single quarter

33%

over year-to-date target by May, in Parkingeye's top platform-usage division

100+ field sales teams have put in 605,370+ hours of practice on SecondBody.

100+ field sales teams have put in 605,370+ hours of practice on SecondBody.

Your top reps aren’t better because they know more. They’ve had more reps at the hard conversations.

WhatsApp recap from Rory listing the last visit's open items, objections raised and commitments made

Walk in knowing what happened last time, and why.

Rory pulls the last debrief, the open commitments and the likely objection into a brief the rep reads in the car park in four minutes. Connect your CRM and he reads live account data too; connect nothing and he works from the rep's notes.

The rep leaves a voice note on the drive back. Rory pulls out the objections, the commitments and the next step before the next car park.

View from the passenger seat of a field rep's hands on the steering wheel while driving at sunset

05:25

WhatsApp debrief where a rep sends Rory a voice note and Rory returns objections and commitments

Every visit debriefed. No customer recorded, no form to fill.

The rep talks, Rory listens. A voice note on the drive back becomes the objections heard, the commitments made and the next step, and the manager sees it the same day. The customer is never recorded, which is why this runs in pharma and medical devices.

Rory WhatsApp call screen beside a card reading Privacy maintained, your session recording stays private

Voice notes in WhatsApp, in the car, in the gaps the field day already has

Objections, commitments and next steps pulled out, not typed up by the rep

Objections, commitments and next steps pulled out, not typed up by the rep

Nothing recorded in front of a customer, so nothing to clear with legal

Nothing recorded in front of a customer, so nothing to clear with legal

Patterns across the team: who keeps hearing the same objection and where

Patterns across the team: who keeps hearing the same objection and where

WhatsApp nudge from Rory on a quiet deal, suggesting follow up, share value and create urgency

Deals going quiet get a nudge, not a manager chase.

Connect your CRM and Rory reads the pipeline: deals at proposed with no activity, follow-ups going stale. He nudges the rep on WhatsApp about the three that matter.

Rentokil Terminix is piloting this now: Rory reads the residential pipeline and calls reps

GBUK connected Dynamics 365 read-only and stalled deals surfaced that week

Managers get the same readout, so the Monday conversation starts on facts

The next visit prepared before the rep has left this one's car park.

Commitments from the debrief become the brief for the return visit, ready.

Numbered lottery draw balls reflected on a dark glossy surface, shot in black and white

How National Lottery operator Allwyn turned rep capability into a revenue lever

Customer story

SecondBody roleplay screen with Rory speaking, a live timer, mic status and Rory's coach bio

Coach from what happened in the field, not from what reps remember to log in.

Managers stop asking how it went and read it instead. Every debrief and every practice run is scored against your own frameworks, so the weekly readout shows who is stuck, on what, and which drill to send. GBUK managers got back about a week a month.

Debriefs and practice scores in one view per rep, so the coaching hour goes to the right person

Patterns across the team: the objection all hear, the stage they fail at

Your top reps' moves become the drills everyone runs, so the standard is theirs, not generic

Coaching session review for Phil: Rory's manager note, 9/10 session quality and 75% engagement depth

Coaching at scale. Nobody recorded.

Field Seller Assistant never records a customer. The rep talks to Rory before and after the visit; the room stays private. Your material never trains another client’s model, and Rory knows only what you approved.

Learn More

Encryption

Encryption

100%

100%

One coach from the drill to the visit.

Rory is the coach behind every part of SecondBody, and the road is one of the places he works. The same coach runs the practice drill, answers from your approved material, and reads the pipeline for the deals that need a nudge this week.

Rory coaching session review scoring session quality 9/10 and engagement depth at 75%

Rory works the whole visit.

Rory Assistant

Rory Assistant

Rory Assistant

Rory Roleplay

Rory Roleplay

Rory Roleplay

Field Seller Assistant

Field Seller Assistant

Field Seller Assistant

Questions we get asked most

Rory in WhatsApp on the road. Between visits he briefs the rep on the next account, answers from your approved material, takes a voice-note debrief on the drive back, and nudges the deals going quiet. No laptop, no login, no new app.

No. Never. The rep talks to Rory before and after the visit. The customer is never recorded. That is why it runs in pharma, medical devices and financial services, where recording the room is illegal.

About four minutes in the car park. At Allwyn, Rory knows which stores are on the call file, what the store data says is wrong with each one, and where the numbers contradict each other. He gives the rep the diagnosis and the conversation that fixes it.

No. It starts with a phone number. Connect your CRM or calendar later and the briefs pick up live account context. At Rentokil Terminix, Rory reads a rep's pipeline and calls them on WhatsApp about the leads sitting at proposed. Connect nothing and he still coaches.

This is the question that decides everything, and it is why Rory lives in WhatsApp instead of a portal. At GBUK, the UK sales team logged around 2,000 minutes of practice, more than any team in company history. At Allwyn, 3 in 4 field reps take part in structured practice. Reps use what fits in their pocket.

A readout, not a ride-along. Who practiced, what came up in the debriefs, which accounts slipped. GBUK managers got back around a week a month they used to spend chasing account activity by hand.

Rory in WhatsApp on the road. Between visits he briefs the rep on the next account, answers from your approved material, takes a voice-note debrief on the drive back, and nudges the deals going quiet. No laptop, no login, no new app.

No. Never. The rep talks to Rory before and after the visit. The customer is never recorded. That is why it runs in pharma, medical devices and financial services, where recording the room is illegal.

About four minutes in the car park. At Allwyn, Rory knows which stores are on the call file, what the store data says is wrong with each one, and where the numbers contradict each other. He gives the rep the diagnosis and the conversation that fixes it.

No. It starts with a phone number. Connect your CRM or calendar later and the briefs pick up live account context. At Rentokil Terminix, Rory reads a rep's pipeline and calls them on WhatsApp about the leads sitting at proposed. Connect nothing and he still coaches.

This is the question that decides everything, and it is why Rory lives in WhatsApp instead of a portal. At GBUK, the UK sales team logged around 2,000 minutes of practice, more than any team in company history. At Allwyn, 3 in 4 field reps take part in structured practice. Reps use what fits in their pocket.

A readout, not a ride-along. Who practiced, what came up in the debriefs, which accounts slipped. GBUK managers got back around a week a month they used to spend chasing account activity by hand.

Rory in WhatsApp on the road. Between visits he briefs the rep on the next account, answers from your approved material, takes a voice-note debrief on the drive back, and nudges the deals going quiet. No laptop, no login, no new app.

No. Never. The rep talks to Rory before and after the visit. The customer is never recorded. That is why it runs in pharma, medical devices and financial services, where recording the room is illegal.

About four minutes in the car park. At Allwyn, Rory knows which stores are on the call file, what the store data says is wrong with each one, and where the numbers contradict each other. He gives the rep the diagnosis and the conversation that fixes it.

No. It starts with a phone number. Connect your CRM or calendar later and the briefs pick up live account context. At Rentokil Terminix, Rory reads a rep's pipeline and calls them on WhatsApp about the leads sitting at proposed. Connect nothing and he still coaches.

This is the question that decides everything, and it is why Rory lives in WhatsApp instead of a portal. At GBUK, the UK sales team logged around 2,000 minutes of practice, more than any team in company history. At Allwyn, 3 in 4 field reps take part in structured practice. Reps use what fits in their pocket.

A readout, not a ride-along. Who practiced, what came up in the debriefs, which accounts slipped. GBUK managers got back around a week a month they used to spend chasing account activity by hand.

Rory in WhatsApp on the road. Between visits he briefs the rep on the next account, answers from your approved material, takes a voice-note debrief on the drive back, and nudges the deals going quiet. No laptop, no login, no new app.

No. Never. The rep talks to Rory before and after the visit. The customer is never recorded. That is why it runs in pharma, medical devices and financial services, where recording the room is illegal.

About four minutes in the car park. At Allwyn, Rory knows which stores are on the call file, what the store data says is wrong with each one, and where the numbers contradict each other. He gives the rep the diagnosis and the conversation that fixes it.

No. It starts with a phone number. Connect your CRM or calendar later and the briefs pick up live account context. At Rentokil Terminix, Rory reads a rep's pipeline and calls them on WhatsApp about the leads sitting at proposed. Connect nothing and he still coaches.

This is the question that decides everything, and it is why Rory lives in WhatsApp instead of a portal. At GBUK, the UK sales team logged around 2,000 minutes of practice, more than any team in company history. At Allwyn, 3 in 4 field reps take part in structured practice. Reps use what fits in their pocket.

A readout, not a ride-along. Who practiced, what came up in the debriefs, which accounts slipped. GBUK managers got back around a week a month they used to spend chasing account activity by hand.